Mercurysend.com Privacy Policy

Effective Date: 1 Jan 2024

Mercurysend.com ("we", "our," or "us") is committed to protecting your privacy.

1. Information We Collect

A. Personal Information

Personal information refers to data that can identify you as an individual. We may collect the following personal information:

• Contact Information: Name, email address, phone number, and billing address.
• Account Information: Username, password, and payment information.
• Messages: Content of text messages sent or received through our service.
• Device Information: Information related to your mobile device, including IP address, device ID, and location data.

B. Non-Personal Information

We may also collect non-personal information, which cannot identify you individually, such as:

• Usage data: Browsing history, interaction with the site, and service usage metrics.
• Aggregated statistics: Data regarding how our Services are used.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To deliver and manage our text messaging services, including message delivery, account creation, and customer support.
• For Communication: To send transactional emails, text messages, service updates, and respond to customer inquiries.
• For Billing and Payments: To process payments for services, manage billing, and track transactions.
• For Analytics and Improvement: To analyze trends, usage, and improve the functionality and security of our Site and Services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your data with third-party service providers who assist in delivering our services, such as payment processors, hosting services, and SMS gateway providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties with your consent for specific purposes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

As a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal data we collect, how we use it, and with whom we share it.
• Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Please note, however, that we do not sell personal information as defined by the CCPA.

To exercise these rights, please contact us at support@team.mercurysend.com. We may require verification of your identity before responding to such requests.

7. Do Not Track Signals

Mercurysend.com does not currently respond to “Do Not Track” signals sent by your browser or mobile device.

8. Third-Party Links

Our Site may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of those third-party websites, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have collected personal information from a child under the age of 13, please contact us, and we will take steps to delete that information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mercurysend.com
Email: support@team.mercurysend.com
Phone: 1800-442-2721
Address: 1013 Centre Road, Suite 403-A Wilmington, DE 19805

By using Mercurysend.com and our services, you agree to the terms of this Privacy Policy. Thank you for trusting us with your information.